PRIVACY POLICY AND CREDIT REPORTING POLICY

Who are we?

1. Geddit is affiliated with the Radio Rentals Group (RRG), a major retailer of electrical goods and furniture. RRG’s registered office is in South Australia and it is no way related to the business named ‘Radio Rentals’ operated by Thorn Group Australia in all states and territories outside of South Australia.

RRG offer goods for sale, rental facilities and consumer credit services through our stores. We offer service and installation of the goods we supply both through RRG stores and selected agents. We also offer rental facilities via selected rental agents throughout Australia.

Credit Reporting Policy

2. At RRG the management of your credit information and credit eligibility information is important to us. The entities to which this policy relates are listed in the Schedule at the end of this policy. This policy contains the following information:

  • the kinds of credit information and credit eligibility information that we collect and hold;
  • how we collect and hold credit information and credit eligibility information;
  • the kinds of credit provider derived information that we usually derive from credit reporting information disclosed to us by a credit reporting body such as Equifax;
  • the purposes for which we collect, hold, use and disclose credit information and credit eligibility information;
  • how you can access credit eligibility information about yourself that is held by us;
  • how you can seek the correction of credit information or credit eligibility information about you that is held by us;
  • how you can complain about a failure of ours to comply with Division 3 of Part IIIA of the Privacy Act 1988 (Cth) (Privacy Act) or the registered Credit Reporting Privacy Code which binds us, and how we will deal with such a complaint; and
  • whether we are likely to disclose credit information or credit eligibility information to entities without an Australian link.

3. This policy was released on 12 March 2014. From time to time we may find it necessary to change this policy to reflect changes in the law or our commercial activities. You can obtain the latest version of this policy by contacting our Privacy Officer or visiting our web site at www.geddit.com.au.

4. As a credit provider, we are bound by Part IIIA of the Privacy Act and our procedures regarding credit management are designed to ensure that your credit information and credit eligibility information are managed in an open and transparent manner. An example of credit information is your default information or other financial details about you. For the definitions of credit information and credit eligibility information, please refer to section 6 of the Privacy Act.

Openness

5. We will be open and transparent about how we handle your credit information and credit eligibility information. We will do this by:

  • telling you when we collect credit information, what we will use that information for and to whom we may disclose it;
  • giving you more detailed explanation of this Credit Reporting Policy if you ask for it;
  • giving you access to credit eligibility information that we hold about you if you ask for it; and
  • correcting credit information or credit eligibility information that we hold about you if you ask us to do so.

6. You have the right to access and request the correction of credit eligibility information that we hold about you under Part IIIA of the Privacy Act. If there is a reason we are unable to agree to a request for access to this information then we will advise you of this in writing. Details of how to make a request for access or correction are set out at the end of this Credit Reporting Policy. We may charge you a small fee to cover any costs or expenses which we incur to respond to your request for access or correction such as labour costs, photocopying costs or facsimile charges.

Why do we collect credit information and credit eligibility information?

7. We collect and hold credit information and credit eligibility information for the purposes of considering, entering into and fulfilling rental agreements, loan agreements and interest free facilities. We collect and hold credit information and credit eligibility information in order to:

  • assess credit applications;
  • manage credit agreements;
  • analyse the risk profiles of our customers and potential customers;
  • participate in the credit reporting system and provide information to credit reporting bodies as permitted by the Privacy Act;
  • deal with complaints and legal proceedings;
  • meet our legal and regulatory requirements;
  • assist other credit providers with such purposes in circumstances permitted by the Privacy Act.

8. The credit information we collect and hold may include:

  • identification information such as your name, address, date of birth or employer;
  • consumer credit liability information – this is information about consumer credit accounts you hold, or have held, with us, such as the type of account, the date the account was opened or closed, the maximum amount of credit approved for that account and some specific terms and conditions relating to the repayment of credit under that account;
  • a statement that an information request has been made about you by us (when we ask a credit reporting body to provide us with credit reporting information about you);
  • default information about you – this is information about a payment owed by you in connection with consumer credit that remains overdue for more than 60 days and which we can disclose to a credit reporting body if certain Privacy Act requirements are met;
  • personal insolvency information – this is information recorded in the National Personal Insolvency Index and relating to your bankruptcy, a debt agreement proposal given by you, a debt agreement made by you, a personal insolvency agreement executed by you, a direction given, or an order made, under the Bankruptcy Act that relates to your property or an authority signed under the Bankruptcy Act that relates to your property; or
  • our opinion that you have committed (in circumstances specified by us) a serious credit infringement in relation to consumer credit provided by us to you.

9. Sometimes we collect this information through our selected agents. We require our agents to tell you if they are acting as our agent in a transaction. Our agents are under an obligation to protect your privacy when they deal with credit information on our behalf.

10. We may collect and hold credit reporting information from credit reporting bodies from time to time in connection with a rental agreement, loan agreement or interest free facility. We will advise you of this in the privacy form that you receive when you make an application to us for the relevant arrangement. The exchange of information with a credit reporting body is regulated by Part IIIA of the Privacy Act.

To whom do we disclose credit information and credit eligibility information?

11. From time to time we may disclose credit information to a credit reporting body. Further details are given to you about this when you apply for a rental agreement, credit contract or interest free facility. We primarily deal with the credit reporting body Equifax Advantage Limited ACN 080 662 568 (Equifax) and illion Pty Ltd ABN 95 006 399 677 (illion),  however we also deal with the credit reporting body Experian Australia Pty Ltd ACN 082 851 474 (Experian). These credit reporting bodies may include the credit information we give to them in reports provided to other credit providers to assist those credit providers to assess your credit worthiness. If you fail to meet your payment obligations in relation to consumer credit or commit a serious credit infringement, we may be entitled to disclose this to Equifax or Experian. You can find out more information about these credit reporting bodies or obtain a copy of their credit reporting policy by contacting them at:

Equifax Pty Ltd
PO Box 964
North Sydney NSW 2059
Email: membership.query@equifax.com.au
Website: www.equifax.com.au
illion Pty Ltd 
PO Box 7405
St Kilda Vic 3004
Website: www.illion.com.au
Experian Australia Pty Ltd
Level 6, 549 St Kilda Road
Melbourne VIC 3004
Ph: (03) 8699 0100
Website: www.experian.com.au

12. You have the right to request that Equifax or illion not use its credit reporting information about you for the purpose of pre-screening of direct marketing by us. You also have the right to request that Equifax or illion not use or disclose its credit reporting information about you, if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.

13. We do not sell or disclose the credit information or credit eligibility information that we hold to any person outside RRG for direct marketing by that other person. Credit information and credit eligibility information that we hold may be exchanged between different businesses within RRG (as listed in the Schedule) or to other related parties. This disclosure is permitted by the Privacy Act. Credit information and credit eligibility information that we hold may be disclosed to the agent that supplied goods to you. It may also be disclosed to agents or contractors who act on our behalf to collect debts or recover goods and to companies that provide in-home service and support to our customers (e.g. Dr PC). Finally we may also disclose credit information and credit eligibility information to our solicitors and accountants. The identity of any of these people may change from time to time.

14. We are not likely to disclose credit information or credit eligibility information to an entity without an Australian link.

Management and storage of credit information and credit eligibility information

15. We take active steps to protect the security of credit information and credit eligibility information, including authentication of customers before disclosure of that information. We require our staff to comply with certain standards of behaviour when dealing with credit information and credit eligibility information. We train all our staff about the need to protect your privacy and we will regard breaches of the Australian Privacy Principles as serious matters. We keep credit information and credit eligibility information in both electronic and paper based records. Paper based records are kept on secure premises away from the general public. Our electronic records are kept in a secure system with password protection and restricted access both internally and from external sources. We may keep credit information and credit eligibility information for up to 7 years after the completion of a transaction for legal reasons. After that time we will de-identify or destroy this information if we no longer need it.

How do we make sure that credit information and credit eligibility information is accurate, complete and up to date?

16. We try to ensure that any credit information or credit eligibility information that we hold about you is accurate, complete and up to date. We do this by collecting these types of information as much as possible from you. Another way that we do this is by correcting this information if it is incorrect and you request us to do so. When we become aware that information is inaccurate, incomplete or out of date we will correct that information, make a note on the file or in some cases delete it from our records.

Contacting us about credit related issues

17. If you wish to:

  • obtain more information about our Credit Reporting Policy;
  • obtain a hard copy of this Credit Reporting Policy or obtain it in another format;
  • obtain access to credit eligibility information that we hold about you;
  • request the correction of credit information or credit eligibility information that we hold about you; or
  • make a complaint because you believe that we have breached Division 3 of Part IIIA of the Privacy Act or the registered Credit Reporting Privacy Code that binds us;

then you may contact our Privacy Officer. Our Privacy Officer will take reasonable steps to respond to your inquiry or complaint and will do so promptly (usually within 14 to 30 days). Our Privacy Officer’s contact details are:

The Privacy Officer
Radio Rentals Group
PO Box 87
Prospect SA 5082
Facsimile: (08)8344 5788
Telephone: (08)8269 0229
Email: privacy.officer@geddit.com.au

18. The Privacy Act requires that you first make your complaint to us in writing and that we are then given a reasonable time to respond to you (usually 30 days). If you make a complaint to our Privacy Officer but you are not satisfied with the response that you receive you can then make your complaint to the Financial Ombudsman Service of which we are a member. The Financial Ombudsman Service independently and impartially resolves disputes between customers and participating members on matters including credit. Their contact details are:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Telephone: 1800 931 678
Website:https://www.afca.org.au

19. Alternatively you may contact the Commonwealth Privacy Commissioner with your complaint. The contact details are:

The Office of the Australian Information Commissioner
GPO Box 2999
Canberra ACT 2601
Phone: 1300 363 992
Fax: (02) 9284 9666
Website: www.oaic.gov.au

SCHEDULE

Entities to which this Credit Reporting Policy relates:

Gedd!t Pty Ltd ACN 616 388 857

Walker Stores Pty Ltd ACN 007 973 962 in its capacity as trustee for the Walker Family Unit Trust (Walker Stores Pty Ltd also trades under the names inRent and inLease)